The fine print

These Terms of Service ("Terms") form a binding agreement between LogicLinks ("we," "us," or "our") and the entity or person ("you") accessing or using our software-as-a-service platform (the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The Service provides cloud-based tools for mortgage professionals, including but not limited to lead and contact management, scheduling, communication, automation, document collection, and reporting. We may modify, add, or remove features from time to time.

You are responsible for the security of your account credentials and for all activity that occurs under your account. You must provide accurate, current information when creating or updating your account. You may not share login credentials. Authorized users you invite must agree to these Terms before accessing the Service.

You will not:

• Use the Service to send unsolicited bulk email or SMS in violation of CAN-SPAM, TCPA, or applicable law.
• Reverse engineer, decompile, or attempt to derive source code from the Service except where law permits.
• Use the Service to store or transmit malicious code, trafficking, or unlawful content.
• Attempt to gain unauthorized access to the Service or related systems.
• Resell, rent, lease, or sublicense the Service without our prior written consent.

You own all data you upload, enter, or generate through the Service ("Customer Data"). You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and improve the Service. You represent that you have all rights necessary to share Customer Data with us and that doing so does not violate any third party's rights or applicable law.

AI extraction corrections. Effective 2026-08-15, when your loan officers correct an AI document extraction, we may de-identify that correction and add it to a cross-tenant improvement corpus used to raise extraction accuracy for all LogicLinks customers. Corrections go through a two-pass PII scrubber and are hand-reviewed before entering the corpus. Raw borrower documents never cross tenant boundaries. Your organization administrator can opt out at /settings/account/ai. See our Privacy Policy for details.

The Service integrates with third-party services such as Google, Microsoft, SendGrid, Twilio, and others. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services and do not warrant their availability or behavior.

Paid plans are billed at the rates and on the schedule specified at the time of purchase. Fees are non-refundable except as required by law. You authorize us to charge your payment method for all amounts due. If a charge fails, we may suspend or terminate access until the balance is paid.

Free trial. New accounts start with a 30-day free trial of the selected plan. No payment method is required to start the trial. At the end of the trial you must add a valid payment method to keep using the Service; access to paid features is suspended if you do not.

Upgrades. Upgrading to a higher plan takes effect immediately. You will be charged a prorated amount for the remainder of the current billing period, and your renewal date stays the same.

Downgrades. Downgrading to a lower plan takes effect at the end of your current billing period. You keep access to your current plan's features until then. We do not issue prorated credits for downgrades; the plan change simply reduces your next invoice.

Cancellation. You may cancel your subscription at any time from the billing settings in your account. Cancellation takes effect at the end of your current billing period. You keep access to the Service through the paid period you have already purchased, and you will not be charged after that. We do not issue prorated refunds for cancellations mid-period.

Returned payment fee. If a bank transfer (ACH) or other payment is returned, reversed, or otherwise fails after we submit it, we may charge a returned payment fee of up to $15 on your next invoice to cover our processor and administrative costs. This is in addition to any fees your bank may charge you.

We may suspend or terminate your access to the Service if you materially breach these Terms, if your payment fails, or if your use poses a security or legal risk. You may cancel your account at any time (see Section 7). On termination, we will make Customer Data available for export for a reasonable period before permanent deletion.

We will provide the Service with reasonable skill and care. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You will indemnify and hold us harmless from any third-party claim arising out of your Customer Data, your use of the Service in violation of these Terms, or your violation of applicable law.

These Terms are governed by the laws of the State of Colorado, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms will be resolved in the state or federal courts located in Denver, Colorado, and both parties consent to the jurisdiction of those courts.

We may update these Terms from time to time. We will post the updated version on this page and update the effective date above. Continued use of the Service after a change constitutes acceptance of the updated Terms.

Questions about these Terms? Email us at info@logiclinks.io.